You can return your Loop tote and empty containers in any DPD shop drop-off locations. Find your nearest DPD collection point here. Please get in touch with our Customer Service [email protected] to receive the return shipping label.

If you have any issues with returns or your deposits, please let our customer service help you. You can reach us by e-mail at [email protected] or by phone on 0800 270 0015. Please note that our Customer Service hours are Monday - Thursday from 8:00 am - 5:30 pm and Friday 8:00 am - 12:30 pm. All requests outside of these hours - including weekends - will be answered within five working days.